Can I remove the tag?
Never remove the tag as it serves as a mean of identification, should you have a warranty claim.
Is there any special care for my mattress?
Be sure to follow the care instructions on your warranty for the best method of mattress care.
How do I take care of my mattress?
1. Once your new mattress is installed, it is a good idea to allow it to air out before putting on sheets. The air-out period depends largely on your preference. If you can still detect any remaining chemical smell after some time, leave it a while longer. At Mattress City, all mattresses sold are used with water-based adhesive, therefore ensuring your rest to be as natural as possible.
2. Use a good quality, washable mattress protector. This will protect your investment from food and drink spills and other stains that may be difficult to clean.
3. If you somehow get a stain or a dirty spot, clean it promptly. Use minimal pressure and a mild soap with the tiniest amount of cold water. Avoid all dry cleaning chemicals. Be sure to completely dry any dampness before covering the area with sheets again.
4. Do not allow your children to jump up and down your mattress. They could damage the inner construction of your mattress.
Do I need to flip or rotate my mattress?
At Mattress City, most of our mattresses are one-sided, non-flip style. This means, if you purchase one of these, you will not need to flip it over. We recommend, however, that you still rotate your mattress once in a while, generally in every 3 months, to prevent wear patterns based on the frequency of use and your weight. If you are using the two-sided, flip style mattresses, we recommend you rotate and flip your mattress in accordance with the manufacturer’s instructions. If you can’t find any instructions, rotate it at least every 3 months and turn it over twice a year.
How do I carry my mattress?
It is best if you could find two or more people to carry your mattress because it will be much easier to maneuver. Please do not bend or fold your mattress more than 20″ as this could increase the likelihood of damage to your innerspring or various types of foam. Foam beds, however, can be bent at a higher degree than innerspring products.